CUSTOMER SERVICE

Offer

We selected our offer with utmost care. You didn't find what you were looking for?
Contact us. You can call us during office hours on +32(0)56 / 222 093.

Quotation request

A warm welcome to OSU GIFTS. We made every effort to keep our website as clear as possible.
We invite you to request a quotation through our website. Of course you can also call +32(0)56 / 222 093.

Personalization techniques

We provide your message, logo on almost all articles. Ask us about the possibilities. With a large number of articles, the personalization has been specified. We will be happy to answer your specific wishes.
You can find more information about our various personalization techniques.

Proposal

We take care of your inquiries and answer them with a personalized proposal according to your expectations.
We are working on the shortest possible deadline for this.

Print proof

After your agreement on our proposal / offer, we will send you a print proof that will fit your intentions as best as possible after receipt of your vector logo or message.
We will send this print proof free of charge.
Creating this may take some time depending on the specific nature of your project. We request an agreement regarding the print color (s), position of the logo, check of any texts, item color, quantitiiy.

Confirmation

After your agreement regarding our print proposal, we confirm your order. We hereby confirm you all the elements such as the price, shipping terms ,delivery terms and your order reference together with any compulsory contributions such as Bebat, Recupel or Auvibel as well as a link to our general terms of sale.
This confirmation will be sent to you by e-mail.
Without a counter notification on this confirmation within 3 business days, we assume you agree to the contents of this agreement.

Delivery

We deliver your order by GLS on business days during office hours.
Emergency deliveries are of course possible by appointment.
For orders from 1000 € we deliver free at one location in Belgium

Deviation in delivered quantity

It is possible that there is a small deviation in the delivered quantities in comparison the the ordered quantity. We try to supply the quantity in accordance with your order. However, certain personalization techniques do not allow exact quantities as fall out is possible.
A deviation of up to 10% is allowed.

Payment on account.

You will pay after receiving our invoice within the regulatory 30-day period without deduction of any discount.
Payments per bank transfer are made to our KBC Bank account number BE11 7390 1811 4648 - BIC KREDBEBB in the name of OSU GIFTS PLC in Kortrijk.

Prices

All our prices are in Euro VAT exclusive and are valid until further notice.
Changes can be made without prior notice. Despite the fact that we take great care of the reliability and actuality of the data on the website, inaccuracies may occur. OSU GIFTS PLC accepts no responsibility for inaccuracies and incompleteness of the information and prices on the website.

Mandatory contributions

Environmental contribution on batteries : 0,053 € / battery.

Auvibel

The contribution for copying for own use has been created with the aim of granting the auditor the right to a compensation for copying their work and performance within the family circle.
Below is a brief summary of the most common contributions.

Recupel

Since 1 July 2001, Belgium has a collection and disposal system for waste electrical and electronic equipment (WEEE). This system arose from a legal obligation that we call 'the obligation to accept'. European legislation defines 10 categories of EEA for which acceptance is required.
Below is a brief summary of the most common contributions.

Useful information